TERMS AND CONDITIONS
These terms outline the mutual responsibilities of both parties to ensure a smooth and successful service.
These terms and conditions are designed to ensure a seamless and efficient moving experience for both parties. By proceeding with your booking, you acknowledge that you have read and agree to these terms.
Thank you for choosing Six Moving!
SECTION 1: TAXES
1.1 Harmonized Sales Tax (HST): The estimate provided does not include HST. This tax will be added to the final bill where applicable.
SECTION 2: DEPOSITS
2.1 A deposit for the first hour of service is required to secure your booking and will be deducted from the final bill. Depending on the scope of work, certain services may require a larger deposit.
2.2 Deposits must be made over the phone using a credit card, which will be kept securely on file. We do not accept AMEX.
2.3 Online Payment: Online payment options, including e-transfers, are available, a 3-hour minimum deposit is required. E-transfer must be sent to [email protected]
2.4 Refunds: Deposits are refundable with at least one week’s notice for cancellation or rescheduling. A $35 administration fee will apply.
2.5 Same-Day Cancellations: If a cancellation is made on the scheduled moving day, the first-hour deposit will not be refunded, and an additional cancellation fee equivalent to 2 hours of service may apply.
2.6 Cancellations While En Route: If the cancellation occurs after the moving team is en route or has arrived at the pickup location, the client will be charged for the first three hours of service at the booked rate, plus the agreed travel fee.
SECTION 3: FACTORS AFFECTING SERVICE DURATION
3.1 Service duration may be influenced by various factors including but not limited to:
-Client preparedness (i.e., packing completed prior to the move)
-Distance between the truck and the property, distance between the unit and the service elevator, and number of stairs involved
-Availability of legal and safe parking at all locations
-Availability and capacity of service elevator and/or loading dock access
-Traffic, distance between locations, and real estate transaction delays
-Adverse weather conditions
-Overpacked or excessively heavy boxes (e.g., exceeding 50 lbs)
SECTION 4: BILLING
4.1 Billing commences when the crew arrives at the origin. The time that it takes for the crew to park the vehicle and bring up necessary supplies and equipment is on the clock. Billable time concludes when the job is completed at the final destination and all supplies/equipment are returned to the moving vehicle. Time is billed in 30-minute increments, rounded up to the nearest half hour, after the minimum.
4.2 Estimates: The provided estimate is based on the information we received from the client and based on our experience, it is not a guarantee and may change based on various influencing factors.
4.3 Breaks: For moves exceeding three hours, the crew may take a 10-15 minute break. For jobs exceeding five hours, a 15-30 minute unpaid break (off the clock) will apply. This policy is in accordance with Ontario Labour Laws.
4.4 All services are subject to applicable taxes. Gratuities are not included in the bill but are appreciated and can be paid by cash or added to the final bill.
SECTION 5: PAYMENT
5.1 Full payment is due upon completion of services. An itemized invoice will be emailed once payment is processed.
5.2 Accepted payment methods include cash, debit, Visa, and MasterCard. Cheques are not accepted. A 3% discount is offered for cash payments, reflecting the transactional savings from terminal merchant fees. Please note that our movers do not carry change.
5.3 Final Bill: The final bill is non-negotiable.
5.4 Late Payments: A $20 daily late fee will apply to overdue balances. Unpaid balances beyond 30 days may be referred to collections or subject to legal action.
5.5 Outstanding Invoices: We will not provide services until outstanding previous invoices are settled. If you booked multiple services, payment for each service must be made before we can service another.
SECTION 6: PARKING
6.1 Legal parking must be available for our crew. If no designated parking is provided, the crew may use the nearest public or private parking space, including purchasing Green P meter parking if necessary. Any parking fees or tickets incurred will be added to the final bill.
SECTION 7: ELEVATOR BOOKINGS
7.1 If elevator access is required at any location for our team to bring supplies/equipment, the client must ensure the elevator is booked in advance.
7.2 Elevator bookings at pick-up and delivery locations must align with the estimated service time. If unsure, the client should consult with our moving specialist for timeslot recommendations.
7.3 Elevator bookings typically include loading dock reservations. The client must inform the moving coordinator if additional parking instructions or requirements apply.
7.4 It is the client’s responsibility to inform Six Moving of any limitations related to the loading dock or elevators. These may include, but are not limited to:
-Elevator transfers (transfer from freight elevator to passenger elevator)
-Walking distances exceeding 100 meters between the loading dock and elevator
-Certificate of insurance requirements
-Time restrictions for use of facilities
-Shared elevators
-Conflicts with garbage disposal times
-Clearance restrictions
-License plate requirements
7.5 CERTIFICATE OF INSURANCE: If required by your building or location, please inform your coordinator at least one week in advance to obtain a certificate of insurance. $50 Administration fee applies.
SECTION 8: DISASSEMBLY AND REASSEMBLY OF ITEMS
8.1 If assistance with disassembly or reassembly of items is required, please notify your moving coordinator in advance.
8.2 The estimate does not include assembly of new furniture (flat-pack items) unless specifically noted.
SECTION 9: CLIENT RESPONSIBILITIES
9.1 The client or their authorized representative must be present at all locations during the move to provide instructions, oversee the process, and approve any changes to the original scope of work. If you book our services on behalf of someone else (e.g., a third party such as a realtor, family member, or friend), that individual will be deemed your authorized representative and will have full authority to make decisions, including but not limited to approving additional services, modifying the scope of work, and agreeing to associated charges. All decisions made by the authorized representative during the move are binding, and the booking party accepts full responsibility for any resulting charges. Failure of the client or their representative to be present at any location during the move may result in delays or additional costs, for which the client remains fully liable.
9.2 It is the client’s responsibility to disclose all relevant information, including the presence of stairs, elevator access, and a full inventory of items to be packed or moved. Undisclosed information may result in additional crew, supplies, delays or multiple days, which will incur extra charges. Should additional crew members be needed to meet the scope of work, there is a 3-hour minimum charge per additional staff member.
9.3 Clients must pack their belongings into boxes before the move or arrange for a packing service. Extra boxes are available for purchase before the move and a limited amount is available on our trucks.
9.4 The client must inform the movers in advance if they prefer that items are not blanket-wrapped. A waiver of liability must be signed in such cases. Items with glass, mirrored, marble, or stone components are excluded from this option due to safety risks associated with potential shattering.
SECTION 10: STANDARD PROTECTION PLAN
10.1 LIABILITY COVERAGE
Six Moving provides basic protection at no additional cost, which covers up to 60 cents per pound per article for damages or loss that occur during the move. The client must sign a specific statement on the contract agreeing to this protection. This coverage is based on weight, regardless of the actual value of the item. This is an industry standard protection plan and is subject to the exclusions outlined below.
PROTECTION EXCEPTIONS:
- a) Client Packed Boxes: The contents of boxes are not covered unless they have been packed and unpacked by Six Moving’s employees. If the client or another party has packed the boxes, Six Moving assumes no responsibility for damage to the contents, regardless of the condition of the boxes.
- b) Natural Occurrences: Coverage does not extend to damage caused by natural occurrences resulting in changes to the volume, color, or shape of items. This includes, but is not limited to, cracking, warping, fading, rusting, evaporation, condensation, shrinking, expanding, and normal wear and tear. Additionally, damage to pressed wood or particleboard furniture during disassembly or reassembly is not covered under any circumstances.
- c) Electronics and Appliances: Damage to internal workings of electronic items, including but not limited to televisions, stereos, computers, appliances, cameras, and musical instruments, is excluded. This includes items packed by Six Moving or the client.
- d) Mechanical items: Including but not limited to locks, clocks, gears, musical instruments, tools, and machinery, are excluded from liability. Due to the complex and delicate nature of these mechanisms, even careful handling may not prevent operational issues or damage.
- e) Loss of Data or Recalibration: Six Moving will not be liable for loss of data, file corruption, or the re-calibration of any electronic devices or appliances.
- f) Perishable Food or Plants: The standard protection plan does not cover deterioration or damage to perishable food items or plants.
- g) Loss or Damage of a Complete Set/Unit: If only part of a complete set or unit is damaged, Six Moving will only be liable for repairing the damaged piece(s), not for the replacement of the entire set.
- h) Artwork and Fragile Items: Artwork, including frames, glass, or fragile items not wrapped by Six Moving, is not covered under the protection plan.
- i) Damage at Pickup/Delivery Locations: If damage occurs at the pickup or delivery locations where the client or their agent is not present, Six Moving is not liable for the damage.
- j) Extraordinary Value Items: Six Moving is not liable for damage or loss of documents, jewelry, coins, artwork, prints, clothing, furs, or any articles of extraordinary value unless specifically indicated on the moving estimate by the client and agreed upon by Six Moving in writing.
- k) Leather Furniture: Creases, wrinkles, or other damage to leather fabric or leather furniture that arise from moving and storing will not be covered.
- l) Natural Stone: Items made of natural stone including but not limited to marble, travertine, granite, and quartz, are excluded from liability due to their inherent characteristics. These materials are naturally brittle, porous, and susceptible to damage such as chipping, cracking, or scratching, even with the utmost care in handling. For enhanced protection during transit, professional crating of stone slabs is strongly recommended and can be arranged upon request.
- m) Hazardous Packing: Six Moving is not liable for damage to goods resulting from the presence of fluids, corrosive materials, flammable substances, or similar items improperly packed within the customer’s belongings.
- n) Injury Due to Equipment Use: Six Moving is not liable for injuries to the customer or any persons accompanying or representing the customer resulting from handling or using company equipment, including going on our vehicles. Use of equipment without authorization is strictly prohibited.
- o) Client-Handled Items: Six Moving is not liable for any damage to items handled, moved, or interfered with by the client or their representatives during the moving process.
- p) Pre-Existing Damage & Structural Issues: Six Moving is not liable for damage to furniture with clear pre-existing durability or structural issues identified prior to the move. For items with prior damage (including, but not limited to, scratches, rubs, worn areas, chips), Six Moving will assume responsibility only for the portion of damage directly caused during the moving process. Documentation of pre-existing damage may be recorded for clarity before the move begins.
10.2 UPGRADED PROTECTION PLANS
Additional upgraded protection plans are available upon request. These plans offer more comprehensive coverage for your items during the move and are tailored to meet specific needs. Please contact Six Moving for more details on available upgrade options.
10.3 CLAIMS:
Timeframe for Claims: Claims for damaged or missing items must be submitted within one week (7 days) of the service.
Claim Procedure: To file a claim, please send us an email to [email protected] and do not discard any damaged items until the claim is resolved.
Items Left with our Team: Items left with our team (excluding those in storage) must be claimed within 30 days. If we cannot reach you to return the item within this period, it will be disposed of.
SECTION 11: SERVICE AREA
11.1 Six Moving services areas within a 3-hour drive radius of Toronto. Services outside this area must receive prior approval.
SECTION 12: WALL MOUNTING SERVICES
12.1 Six Moving will unmount TVs, pictures, and mirrors from walls at no additional charge. However, Six Moving is not liable for any drywall damage resulting from the removal of screws, bolts, or other mounting hardware.
12.2 Wall-mounting of any items is not included in the standard service and must be arranged separately. Six Moving offers wall-mounting services upon prior request and subject to availability.
SECTION 13: STORAGE SERVICES
13.1 PROHIBITED ITEMS: Perishables, flammable materials, and hazardous or illegal goods are prohibited from being moved and stored.
13.2 RENT: Monthly storage payments are due on the day of the month that your move took place. For example, if your move occurred on January 8, your storage rent will be due on the 8th of each subsequent month. We pro-rate up to 5 days of your billing cycle for partial months. Invoices will be sent directly via email transmission, and payments will be charged to the credit card provided at the time of booking.
13.3 INVENTORY LIST: On the day of your move, we will document every article being moved and its condition. An inventory will be created using our “Household Goods Descriptive Inventory” form, which will be shared with you via email at the end of your move. To create the inventory, we place a color-coded sticker with a number on each article we pick up.
13.4 DELIVERY: Please provide at least 1-weeks’ notice for your “return move” (i.e., delivery of stored goods). When you’re ready to have your items delivered, contact your representative to arrange a delivery date and time.
13.5 ITEM RETRIEVAL: Our storage facility is a no-access storage facility, meaning only Six Moving staff may access it. If you require specific or partial items retrieved in the future, inform your booking coordinator in advance so those items can be labeled and placed at the front of the storage locker for easier access.
For items stored in the middle or back of the storage locker, a fee of $70 per mover per hour will be charged for unpacking the locker, retrieving the requested item(s), and repacking the locker.
Delivery of the retrieved items is not included in the estimate. Clients may choose to collect these items from our loading dock.
13.6 NON-PAYMENT: In the event of non-payment, Six Moving reserves the right to withhold or dispose of goods, either by selling or discarding them, if the goods are deemed abandoned. Abandonment occurs if the User fails to take possession of their goods within 90 days of a missed rent payment, despite our attempts to contact the User for payment or instructions.
Pursuant to the Warehousemen’s Lien Act, RSA 2000, c W-2 (the “Act”), the User’s personal property will be subject to a claim of lien and may be sold to satisfy such lien if rent and other charges under the agreement remain unpaid.
13.7 NOTICE OF LIEN: In accordance with Section 6 of the Warehousemen’s Lien Act, RSA 2000, c W-2 (the “Act”), the User’s personal property will be subject to a claim of lien and may be sold by public auction to satisfy such lien if payment and other charges under this User Agreement remain unpaid for 21 days following the delivery of a notice of default, as required by the Act.
Pursuant to Section 3 of the Act, the claim of lien constitutes a security interest on all personal property stored in the space.
In accordance with Section 4 of the Act, the lien covers the Owner’s charges related to the storage and preservation of personal property, labor, or other charges—both present and future—in connection with the property, as well as expenses reasonably incurred in its sale or other disposition.
This lien also includes all other charges permitted under the Act.
All lien notices will be sent to the User’s address as specified in this User Agreement, which will be deemed the User’s last known address for the purposes of legal correspondence.
SECTION 14. ADDITIONAL TERMS AND EXCLUSIONS
14.1 HAZARDOUS CONDITIONS: Unsafe conditions such as poor weather or floor conditions may result in a pause or cessation of work. A $10 fee may apply for salting walkways when required.
14.2 HEALTH & SAFETY: The client is fully responsible for any parasitic insects (e.g., bed bugs, cockroaches) or infestations encountered at the origin, destination, or additional stops. If such conditions are identified, Six Moving Inc. reserves the right to halt, stop, or cancel the service immediately to protect our crew and equipment. The client will be responsible for reimbursing Six Moving Inc. for any costs incurred for cleaning, sanitizing, and delousing vehicles, equipment, or uniforms, as well as for the replacement of any equipment deemed unsalvageable due to infestation. Additional cleaning fees may also apply. If you are aware of any infestations at the property, you must not book our services. By proceeding with our services, the client agrees to this policy and acknowledges that the company’s decision to halt services is final.
14.3 WE DO NOT PACK/MOVE: The following items cannot be packed if these items are being stored with The Six Moving’s storage services: Hazardous materials, firearms, people, pets, pool tables, hot tubs, baby/grand pianos, excessively dirty items, money, or jewelry.
14.4 APPLIANCES, PLUMBING AND ELECTRICAL: Six Moving does not disconnect or connect appliances, including but not limited to fridges, freezers, stoves, dishwashers, washers, or dryers.
14.5 WATER, GAS AND ELECTRICAL LINES: We do not handle the disconnection or reconnection of water lines, gas lines, or wiring. Similarly, Six Moving will not disconnect or install light fixtures or other electrical components, as we are not licensed to perform such services.
