OUR COMMITMENT TO YOU DURING COVID-19

MOVING DURING THE CORONAVIRUS PANDEMIC

We are living in truly unique times. As the COVID-19 pandemic continues to affect our world, we are all doing our part to navigate the situation while being of service to you. We are committed to keeping you updated and informed on the steps we are taking to keep our employees and clients safe. Our goal has always been and will always be to provide a safe and stress-free moving experience. During these unprecedented times, we pledge to keep your safety and ours a top priority. 

The Ontario Government has released a list of essential workplaces that are permitted to operate. Moving & Warehousing services are classified as “essential services”.  We take our role as essential service providers very seriously and we will continue to operate with added measures to protect our employees, clients, and community.

We continue to monitor the situation closely and are following the latest guidance from local, provincial and federal health authorities, including Public Health Canada, to ensure that our practices are aligned with the latest recommendations.

PROTOCOLS IN PLACE TO KEEP YOU & OUR EMPLOYEES SAFE:

  • Social Distancing Strategy: Our office staff are now working from home and with the use of technology, they are capable of communicating with movers and clients.

  • Increased cleaning and disinfecting routines have been enforced in our workplace. We are disinfecting our trucks, equipment, tools, high-traffic areas, and facilities at the beginning and at the end of the day, every day, using medical-grade solutions.

  • Our field staff (movers, drivers, packers) are equipped with hand sanitizers, soap, single-use towels, gloves, and disinfectant wipes. 

  • Movers, packers, leads, and drivers are informed every day of COVID-19 updates.

  • Packers are wearing masks and booties in the customers’ homes.

  • Any employee with a mild cough or fever will be sent home. All of our staff are asymptomatic.

  • We have now switched our in-home assessments to virtual tours via FaceTime.

  • There will be no crews larger than 4 movers or packers 

  • All of our staff follow social distancing rules and maintain proper hygiene at work and outside of work

  • If there are additional safety requests you would like us to follow in your home or business, we are happy to comply.

Services that we have stopped until further notice:

  • Disposal
  • Custom Art Crates
  • Wardrobe Box Rentals*

*Please note, we are no longer including wardrobe box rentals with moves. New wardrobe boxes can be purchased at a discounted price before the move. Please get in touch with your moving coordinator for more information.

What if I need to cancel or reschedule/postpone my move or pack?

We understand your concerns and we are here to help. We will cancel and/or reschedule your move at no cost to you. Simply get in touch with your representative to discuss your options.

OUR RECOMMENDATIONS TO CLIENTS, HOW YOU CAN KEEP SAFE DURING YOUR MOVE:

  • While it is custom, do not shake hands with the moving crew. A smile goes a long way!
  • Consider having a dedicated washroom, if possible, for your team to wash their hands. 
  • Have a pen handy to sign documents such as your bill of lading. 
  • Practice social distancing. Limit the number of members present in the house or office to 1 or 2. 
  • Have soap, water, hand sanitizer and single-use towels available. Wash hands frequently and wear gloves.
  • It is a good idea to clean your new home before your arrival if possible. 
  • Wipe down your furniture, surfaces and high-traffic areas after the movers leave with disinfectants.

The following websites are great resources for staying up to date and informed about COVID-19:

World Health Organization (WHO)         The Centre for Disease Control (CDC)      The Public Health Agency of Canada (PHAC)

WE ARE READY TO HELP YOU MOVE

We would like to take this time to thank our movers, packers, drivers, and leads for their work and for continuing to provide exceptional customer service and consideration during these difficult times. We are also thanking all frontline workers who are taking risks every day to help the community and keep the country operating.

 We understand that moving is already stressful on its own, without the added health and safety concerns imposed. We are here to help, and we truly are in this together. Please don’t hesitate to reach out to us at 647-973-3676 if you have any questions or concerns.

Stay safe and healthy.

Your friends at Six Moving

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